Problem Description

Staff members report not receiving email notifications for certain Google Groups (e.g., MarengoMissionEmployees, CSEA / ATA, all-ramona-staff), even though they still receive direct emails from other staff members and system notifications (e.g., Blackboard Connect).

A common keyword in their description may be “leave” or “absence.” This often indicates that the user was removed or had their Google Group membership settings changed during their leave of absence.

Root Cause

When a staff member goes on leave, their Google Group subscriptions may be automatically changed to “No email” to prevent notifications during their absence. When they return, these settings may not be reset automatically.

Resolution Steps

If the user recently returned from a leave of absence:

1. Verify Group Memberships

   • Go to Google Admin Console.

   • Navigate to Groups and locate the affected group(s).

   • Confirm that the staff member is listed as a member.

2. Adjust Group Email Subscription

   • For each group, open the member’s settings.

   • Change Subscription from “No email” to “Each email.”

   • Save the changes.

3. Test Email Delivery

   • Send a test message to the group to confirm the staff member receives it.

   • Have the staff member check their inbox and spam folder to verify delivery.

Notes & Best Practices

• If the user did not recently return from leave, check for other possible issues such as email filters, blocked senders, or Gmail routing rules.

• Encourage staff to submit a ticket promptly after returning from leave so IT can confirm their group subscriptions are restored.